[giacobmx]

Just a tip, I suppose:

You almost never need to actually wait 2 weeks before contacting a company after the package is delivered.

Some companies do have that as a policy but not all of them do, and you can contact them literally on the same day (or the following) as when it was delivered. The worst they'll tell you is that you need to wait an x amount of time, and with that you'll know for sure how long you should wait before contacting them again. You lose absolutely nothing by contacting them shortly after it's delivered.

Look at it from the POV of a real customer with a legitimate return -- Do you really believe that the average person is waiting even a single week after they return a product before contacting customer service? Nope.

You’re right, but i thought that more time passes, more it would be difficult for shop/courier to understand what happened