[MalboroRot]

Claimed simple DNA, contacted the support and for the first time they're actually doing an investigation

They said they haven't and are waiting to receive a response from the delivery partner but the delivery partner emailed me asking if I received the parcel or not.

Imo I should obviously ignore the emails and let the company refund me on their own?

If you are from EU, don't text or handle anything with the delivery company!

You have a contract to the company you ordered from, most important is, pressure. Thats the key.

As well, if the Courier driver is in front of your door, tell him you'll call the police. This is actual harassment.