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Managed to get a replacement did you have any issues returning the replacement for a refund? If not which method did you choose to return it?

Nice going. Just went back into live chat and asked them to help me with the returns process. The agent chose the correct order and started the return process for me. I got the returns email with the label and returned them fine.

Do I tell the live agent on the chat that I want to return the replacement? Or do I say I want to return the original order?

I don't know, that's why I used the live chat and asked an agent to do it for me. Just explain the situation and they will sort it out.