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Absolutely awful customer service, attempted meb tried the live chat who was completely useless the same with calling… going round in circles.

I had success with live chat where I had to send a picture of the empty box. Have you managed to get to that stage yet?

Managed to get a replacement did you have any issues returning the replacement for a refund? If not which method did you choose to return it?

Nice going. Just went back into live chat and asked them to help me with the returns process. The agent chose the correct order and started the return process for me. I got the returns email with the label and returned them fine.