[jefff]

So an update on my case.
I sent them a PR from ic3.gov and after almost a month of investigation, they rejected my dispute in favor of the seller.
The reason they gave was insufficient documents or information to support the claim. They also claim that they did not receive the documents they asked for from me.
A very strange situation because I sent them the required PR, I have no idea what it is about...
I will try to contact them again and appeal the decision.