[jefff]

If you cancel you cannot open another one. You told paypal PEB so I'm not sure why they didn't ask you to file a police report or an affidavit. I think wait solely because you can't open another one if you close it.

In the meantime, generate the return label from the company you bought it from. You can generate it before 30 days, and you can send it back after 30 days if needed. Its just important to generate the return label before 30 days/14 days/whatever the return timeframe is, because once the timeframe is up you can't generate one.

The claim has just started to be analyzed by PayPal and they are to write when they need something from me so maybe they will ask me to file a PR or affidavit soon, I hope not, but we'll see.
Thank you for the return label tip!

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Yes, if you close this case you cannot open a new one. Imo at this stage you have nothing to lose, wait and see what happens, worst scenario you send the items back and try again

Thanks for confirming. I think I'll give it a try.

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Are you from DE? I have exact the same problem as you!
Thats the first time, paypal acting so wierd.

I'm from EU but not specifically from DE.
Do you already have an action plan? You continue with the claim or cancel it?

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Yes me as well. Paypal claims are starting to become harder.

Usually it's an instant "we have raised a claim and the company has 10 days to respond" but now they make you wait multiple days before they officially open the claim and send it to the company.

Maybe it's because recently people have been overdoing with disputes on stores that do not respond to PP. PP just got down to work and is slowly starting to verify the situation.

Any info backing this?

This is just my speculation but it could be true. The fact is that people were doing too much disputes lately and this is (maybe) why PayPal is now starting to review similar disputes more thoroughly before they are approved. You may even come to such a conclusion yourself when you carefully read this forum and posts about PP.

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Same happened to me, opened a claim and they said the seller has 10 days to reply and during these they could ask me for more infos, what the fuck is happening with them?

That's not what we're talking about in this post.
In your case, I think you managed to file what you wanted, a dispute in which the seller has 10 days to respond, and if he does not respond within this period, you will get your money back.
We are talking about a problem in which PayPal itself immediately transforms our dispute into a claim, so we cannot be dependent on the seller's response.

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If they ask you for Pr, just do one on ic3.gov, worked for me even if i’m european

ic3.gov is for internet crime so how would it work in case of EB/DNA/MEB/PEB ?

I did Eb for a 25kg dog meal box, pp asked for police report, i have read that online that pp also promotes ic3.gov for online reports (for american customers i think), i tried and it worked even if i’m not american.

Thanks alot for the advice. I wonder if this will also work in the case of much more expensive orders and electronics.