[Equilibrium]

I did, those state 10 days, but my case has 20 days left on it. So I was a bit confused

People often confuse the dispute and claim. 
You can escalate your dispute to a claim. The claim has a 10days response timer.

do you have to wait 24 hours before you can escalate it? I don't see an option on the dispute, and the live chat says it's already been escalated.

Just re read my reply man. 10 day limit for them to reply. I think majority of the time if say there's been an issue it goes straight to escalation. I have no idea how to even do the 1 lower.