[Elsdebo]

You don't SE small business owners.
They remember what they ship and when.
They fight hard against refunds because it affects them personally. He's trying to make a living.
You are lowlife if you try to SE the small guy when there are much easier options available such as amazon.

You can try DNA from a big retailer yes. In your specific case I don't know how big asusstore.it is, but likely it is big.
I suggest doing more research.