[Jackal]

I think that this time you have to call it a day. You know that it will raise suspicion for them after you say that it DNA and then you say that some items are missing.

That's disappointing. Do you reckon it's not worth trying with at least a few items?

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I ordered 9 items totalling £220 and they were delivered an hour apart. The pictures taken by Royal Mail show the same person accepting both packages so I could not say only one arrived. I decided to DNA both (ambitious I know) and Adidas investigated and denied the claim.

Can I now try PEB?

FYI: £200 is the limit for adidas refunds without investigation.

do you think the dna failed because you went over the limit, or because you decided to dna both packages?

It's impossible to be certain, but I'd wager that the double DNA was too much.

Probs. The limit is the amount reps can refund for without asking permission I think

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I had the same thing happen to me like 2 months ago order was £400 tho tried dna fail eb fail then I ftid the order it took like 3 weeks but I got my money back

Did you do the FTID yourself? I'm open to try it but I don't know how.