[ponasG]

ok so I tried to contact and for Europe there is no chatbot so I had to write email to my countries customer service ... I really hope they dont investigate...

Have they replied yet?

they wrote email back to me that they have researched and that its a mistake in the system and they said they let someone higher see it and will contact me back to see what they have decides.

They are most likely to ask you a few questions like “ have you asked your neighbour if they have received it” etc. if that happens pretend that you do what they say .
They might also ask you to file a non binding document just like zalando does.
Just do what they say and you should be good