RE: Ninja Air Fryer - UK 10-18-2023, 04:25 PM
#33
Hi, I'm pursuing this SE but I'm having some trouble and need your guidance. I went with the air fryer and accessories which were sent in 2 different packages but delivered at the same time. I went with EB (air fryer box is missing from the cardboard box but I did receive the other box of accessories), they asked for pic of the accessories which I sent and they made me fill out a declaration of non-receipt form by the carrier (CS of the company are the ones who sent me that pdf, not the carrier). Right after I emailed them the form, they told me they're sending a replacement and will still investigate with the carrier and also to keep an eye out for the air fryer just in case I receive it (so that if it turns up, I must return one of the 2 units).
After I thought this SE was a success, CS emailed me again asking for a picture of the empty cardboard box I received showing the shipping label. My concern is that the shipping label shows the weight and that the box arrived slightly damaged and torn. Should I just go ahead and send the pics, do nothing or do something else?
Edit to add: I'm worried they'll think that the box is damaged and the air fryer fell out somewhere because of the state of the box, which would mean they'd have to open a carrier investigation. I could say that the box arrived in a perfect state and that the damage is because I folded it to throw it in the trash.
After I thought this SE was a success, CS emailed me again asking for a picture of the empty cardboard box I received showing the shipping label. My concern is that the shipping label shows the weight and that the box arrived slightly damaged and torn. Should I just go ahead and send the pics, do nothing or do something else?
Edit to add: I'm worried they'll think that the box is damaged and the air fryer fell out somewhere because of the state of the box, which would mean they'd have to open a carrier investigation. I could say that the box arrived in a perfect state and that the damage is because I folded it to throw it in the trash.
(This post was last modified: 10-18-2023, 04:44 PM by kissedmoon.)



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