[SenorSpook]

Sheesh, US @pple & Met4 be pretty chill.

Apple is chill until they're not. Usually they have a 1 time courtesy refund per address, however sometimes they decide to tell you you will be refunded/replaced and then 1 day later you get an email stating that they will not be making any decisions and leave you hanging. And if you try to call them, they just refer you to local authorities. No help whatsoever. Apple has become a hit or miss from my experience. You can always return the apple product however even if you get the claim denial email.

quick question -- I'm not seeing a live chat option for Apple orders in Canada -- only a phone option. Can I still SE through phone?

it is there if you dig deep enough for it, they make it so you have to contact them for a seperate product/issue and then just bring up the actual SE in the conversation once you are connected.

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chill until they're not.
[... ]sometimes they decide to tell you you will be refunded/replaced and then 1 day later you get an email stating that they will not be making any decisions and leave you hanging. And if you try to call them, they just refer you to local authorities. No help whatsoever.

Went thru that, ye.

quick question -- I'm not seeing a live chat option for Apple orders in Canada -- only a phone option. Can I still SE through phone?

You *must* call them, it's the only way.

I have had a lot higher success by live chat rather than phone calls, might be a region thing, not too sure.