[Brunello]

Did you go with Selfridges or somewhere else? Are you claiming they’ve sent you something other than the coffee machine? Your reference to them asking you to return the item as faulty has confused me somewhat.

Yes, Selfridges was the chosen store.

Yes, that’s the method I’m using. Since they were no able to see the content of the box I am blaming the manufacturer for this.

I was confused too, and thinking about it, I believe it was a way for CS to avoid doing their job. I have actually started to think I should just tell them there’s some sort of battery inside to just skip the return process which, given the weight I should match (around 7 kilos) can be costly and time consuming.