RE: Help with Perfume Shop 10-01-2023, 04:29 PM
#22
A bit of an update on the original SE attempt:
After a bit of back and forth, I had sent them an email asking for a full refund and used their ToS to try and support my case (their ToS states that Products ordered become my responsibility, except in cases where the Products are damaged or faulty when delivered). They're saying that they cannot give a full refund but they can give a product replacement because they don't have enough proof of the damage.
What should I now say since I don't want a product replacement but want a refund?
After a bit of back and forth, I had sent them an email asking for a full refund and used their ToS to try and support my case (their ToS states that Products ordered become my responsibility, except in cases where the Products are damaged or faulty when delivered). They're saying that they cannot give a full refund but they can give a product replacement because they don't have enough proof of the damage.
What should I now say since I don't want a product replacement but want a refund?
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