[Jhxxhdudjshd]

So do you drop the bottle from 10 feet high or just crack a corner with a hammer?

Is it true https://www.thefragranceshop.co.uk/ makes you send the bottle back?

If i bought an empty bottle and sent them that bottle would it be a problem, like serial numbers or different batches etc,?

Thanks in advance, new to this method of SEing

It is true, fragrance shop have been the only ones that make me return the broken bottle.

I usually put my bottles in a bag and swing them against a rock or a i use a hammer and chisel. My bottles usually end up shattering into a lot of pieces and there's no issue with the customer service thinking in lying. Im pretty sure I switched the batch stickers in my bottle although I doubt they are really looking through a box of broken glass to find the serials/batches of bottles.

Failed so far with fragrancedirect,

they wanted pictures of the delivery box  after the rep told me the box was dry, i sent the pics of the seperate perfume tin which i splashed with water,

rep replied ''Unfortunately, based on the information my colleague told me, we can't do anything''

Should I make a new account and file another claim under the same order number/pictures?, think I got unlucky with a dumb rep who doesn't know what they're doing

I'd probably return the perfume and try with a different website as long as you can find someone else that sells it.