[mothered]

I don't think my tag is working so I'll just reply here.

so one of my items was delayed and I couldn't DNA the whole order, i DNA'd most of it.

when chatting with costumer service I made a mistake
(to who ever stumbles across this post PLEASE do not go into details while SEing just answer what they ask and just repeat what you said you don't need to explain every detail to of your story the less things you say the less things they can use to deny your claim)

next day I didn't see replacements issued and aware of my mistake I contacted via Phone and this turned out to be to the best route not only because they probably didn't read my claim via chat but I also noticed that orders with multiple items have different order numbers but they also have a whole order number. so when they asked me to give them the order number of every single item I just gave them the whole order number which  included the delayed item.

when asked about every single item I kept the conversation vague not confirming or denying anything just stated that my order didn't arrive, didn't go into details because missing packages on two different days is very suspicious.

after 30 minutes of waiting replacement was a success.

when the delivery day came, to my surprise all the items were left literally on the street, not even sidewalk or inside the property with proof of a picture they provided it was an instant double dip and refund.

so at the end I didn't have to do any boxed items and learned 3 things:

1) specific order numbers can help you with your SE

2) phone and chat support are different, I don't know if phone support is lazy to read chats, they don't have access or they just don't care.

3) the way you speak over the phone and the emotions transmit is something that can greatly help your SE when the person on the other side is actually listening.
you cant really put emotions into text or they sometimes are not transmitted the way you want, while you might be typing in a properly manner the other person might think or interpret your text as hostile hence them not wanting to help you.

TL;DR

               

mistakes were made that ended up in a double dip and refund, phone support was better than chat support.

Excellent to read.

Thanks for summing It up.