[Z4YN0112]

Your responses couldn't get any better.

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They'll send you an email with your next steps. They will want you to ship the faulty product back to them, with a label paid for by Google. Simply box the return.

He has stated the issue occured on the underground so if he disposed of it swiftly wouldn't that mean the nearest trashcan?
This would obviously mean he can't locate them anymore which the reps should take into account. However, boxing would be the best solution if they reply with that.

Yeah exactly, i've tried to push for the item being disposed so i can avoid shipping back the item, however if it does come to this i will box it