[SumoSlammer]

The support team usually asks for a POD (proof of destruction) which you have to show a cut cable with the serial number showing with the hand written case number simultaneously in one picture. This means they won't require a return anymore, it's easier for both parties involved. Since you're doin s/n meth you gotta photoshop this picture, youtube is your best friend when it comes to photoshop tutorials. A little time invested can help you out on many more SE's to come.