[BlueOsnikula]

It's my understanding that Best Buy is no longer liable for lost packages, despite this I've heard of DNA issues being refunded. But ask yourself, is that really a risk worth taking?

What if it’s just one item for $235?

Again, because they're not liable for lost packages, a rep can easily deny your claim if they're so much as having a bad day. The lower the price of your item the less likely they are to deny your claim but the decision is up to you. Many people (unless they have a drop) limit DNA to only high price items due to the limited times you're able to DNA a single address while avoiding a carrier banning it from delivery. It's advisable to use a drop if you can but if not, don't think a DNA will necessarily ALWAYS go as smoothly with the same carrier at the same address, all for an item that is 235$