[Wreck_C]

Hi guys,

Just woke up to the same situation as one of you above. Not a great start to my day.

Did a chargeback for an iPhone 14 pro -£1.2k, approved by my bank, dispute refund was issued a couple days after. Now, sadly, Amazon is denying receiving the parcel, Tracking shows as failed pick up from my house (as that's the only way to return 'high value items' to Amazon these days), I have the confirmation of pick up but due to what the tracking says, I have lost the case.

All the relevant information was passed onto my bank when I initiated the CB. What are my options, here? If I was to take out all my funds from the bank, what would happen? Would they chase me for this money?

Many thanks for any input.

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Hello,

Can you let me know what happened after, please. I'm in the exact situation, as outlined above. Just looking to see what options are available to me.

Did you actually return the item, even if it is picked up they usually send a confirmation to email etc. f you still have the item well take the L.


Nothing you can really do if you lost the charge back because the bank will just put your balance in the negative. The bank is on your side but it's tough to win if you can't show proof of return.

No, I didn't send it back.
They did mention in today's email, that the merchant is willing to refund if the item is returned. Now, the issue being - the order is from February, so the refund window is closed and therefore I cannot pull up the return label on Amazon. I do however, have the tracking number of the parcel. I'm not sure if that is useful in any way, any ideas of what I could do?

Also, you mentioned that it's hard to win if I can't show proof of return - does the customer receipt not hold enough weight to be seen as proof?

You said you have no proof of it being delivered to Amazon or picked up by the courier (tracking progress etc). So what customer proof would you have?

If you had FTID for example (you would have tracking and proof of delivery) to supplement the case. Amazon would probably still fight it but a likely chance you win. Or if you refused delivery you would be able to provide tracking and proof through return portal, Amazon would see the order was returned themselves when they are gathering proof for their case and rule in your favor.


Not sure you can do much now and Amazon also will not refund you anymore once a chargeback been initiated.