[Sinaaaay]

As said, that's what you'll be using to your advantage.

^ Do that only If there's no mention of a signature or they try and dispute It.

so little update, they sent me an email which say :

Dear *****,

I follow up on your complaint about the delivery of order ********, I sincerely apologize for this inconvenience.

I inform you that we have launched all the necessary investigations following your assertion of the non-receipt of your package.

However, DHL has confirmed to us that your package was delivered correctly to your home on May 15, 2023 at **** p.m.

The delivery person managed to reach you by phone at ******** when your products were delivered.

I regret to inform you that we are unable to respond favorably to your request.

Please excuse me for this inconvenience.

Thank you for your understanding. Thank you for your interest in our services and I remain at your disposal for any request for additional information.

They're missing the point.

You're disputing the signature on the consignment (which you faked), and not their GPS/tracking confirmation to your address. Did you pursue the signature mismatch?

they didn't mentionned the presence of a signature, it's weird but when I called I just explained to the rep that I didn't received it and that when the deliveryman called me, he wasn't here.