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Very fair point, im a genuine customer with nothing in the parcel

I left in the cleaning cloth and brochure and it went fine

How long did the investigation take? I have read that the delivery company collect the package to investigate?

after I sent my id, the refund took like a day or two. don't think they really investigated anything. delivery person did not come to collect the box although they tried to collect one of my friends. he just ignored the door and they never came back.