[Wreck_C]

Idk if it's different in the Europe but Samsung basically don't refund for DNA especially expensive items that require signature. They don't really care who signed it as long as courier shows it was delivered to the address/location. You are not going to get them to refund you with the oldest scam method of wrong signature. They also have CCTV if you claim EB and will provide you the photos.

Them asking for a PR don't mean they will refund you btw., So ask them if they will reimburse you if you file this report. Then find a way to obtain the PR. They usually just tell you to take it up with the courier/Bank.