[Catcatdog]

what to do in this case? They don't answer me today

Keep contacting them until they reply - even If It means shooting off 10+ emails a day.

Be sure to forward the carrier's email with each communication attempt.

I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.

Any news? How’s the case going?