[Wreck_C]

They sent me this, after employee had confirmed that the items were delivered to them and already issued a refund, got an email. Now OFM sent me this, nonsense.



Good day,

I've been looking at order XXXXXXXXXX and it looks like we haven't processed the return yet. Once the carrier has received your item it may take up to 2 weeks for us to receive it and an additional 2 weeks from the date of receipt for your return to be processed. We will then request a refund. However, in this case it takes longer than expected.

We will write back once the return has been processed.

If your account is closed you are not getting the refund for the next item. They will keep sending you the same email that your return will be processed by the returns center. But since it never will (cause you FTID) you won't be refunded., You can't just do 2 FTID that close to each other anymore. Your account was flagged after the first refund was initiated. Was the account in great standing?

Only way is to charge back.  If you actually received the email that says your refund was processed then the first refund went through.

That account had one order, but anyway, the two items were in the same order, it's not like ai FTID'd two different ones.

yea, well that is why the account was flagged/closed like that. And once the account is closed agents can't manually process a refund. It has to be the returns center or Account specialist.