[Uwaisi]

just recieved the monitor, how long should I wait before contacting support? Thanks. I also had to sign for UPS if that helps any1

You can contact them the same night it arrived asking where your order is. They may send you the delivery picture but say you don't recognize it and they should ref you.

Any update?

I don't think it will be a problem. It's great there was no picture as well. Go for it.

You must have been very lucky as they have initiated a case specialist to investigate (5days) :/

Dont worry, I also got an email saying a case specialist was assigned to my case. It didn't say anything about 5 days though.

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You can contact them the same night it arrived asking where your order is. They may send you the delivery picture but say you don't recognize it and they should r you.

I recieved a call, they said they started a carrier investigation and I need to file a police complaint, should I?

Ask them why you need a police report. The delivery company not successfully delivering your package is not a police matter and the police might not even give you a case number. If they are adamant on the report, you can do one.

UPDATE: Woke up to an email saying it was lost in delivery after a career investigation, I didn’t need to submit anything, success, thank you for your help bro I appreciate it! Offered a replacement or refnd.