[ABC157PLM]

I hit a store recently and after verbally providing me a refund they have retracted it as my address walls and desk match previous deliveries they have mad there where the concierge is always present. with only a hand in the photo as evidence, they are classing it as compliant. I have asked them who’s hand it is as they seem so certain that it has arrived and they refuse to answer and say to contact the payment provider as the hand shows it being received. Should I continue to escalate this matter or can the really use previous orders as evidence?