[eljot88]

i found out something really important , up on chatting with an amazon customer service agent he basically told me this ..

" there is nothing i can do if an escalation took place based on your own request , the case will be continued through e-mails with team leaders i would've gladly refunded the amount after taking a closer look in your case but unfortunately you must wait their response "

i feel so f*** bad knowing i took a bait when chatting with a retarded employee who was insisting of such an action that's need to get confirmed by me .. literally before even beginning my problem he was like " would you like to escalate the issue sir " ...

I heard if Amazon rep wants to escalate issue to his supervisor it is better to drop off and start a new one. If you move on emails, your chance for refund goes down.