[kyungchul]

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Any updates sir ?

Ma'am*

I have not yet ordered from Versace directly. I did reach out to them for clarification on their insurance policy, and received the following response:
"Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If a parcel is reported as not received by a client, we have procedures in place to reach a resolution.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box. "

My assumption based on this is that they will absolutely open a carrier investigation if you claim the order was not delivered, and depending on the carrier you may or may not have any luck of your claim being approved, and then receiving a reshipment/refund.

In my area for example, DHL consistently leaves packages that have a signature requirement sitting wherever the fuck their lazy asses feel like, and either fake sign for it themselves, or don't even bother to obtain a fake signature and instead later lie and claim the name indicated on the shipping label signed for it.
Unfortunately, my experience with the DHL "claims"/carrier investigation process is that they also never admit when they're wrong or blatantly violated their own signature requirements, so you're usually going to end up SOL with them.
I've had more luck with UPS/FedEx - though they're often better about actually requiring you sign for it, not that that "means anything" necessarily - and their claims process, but it's not always fruitful and they can be just as scummy.

It seems like they at least accept liability for packages marked delivered but not received in some circumstances, but I would imagine it will be an uphill battle regardless.
I still plan to try them eventually, but had some other orders I wanted to prioritize first before getting into a potentially long process/battle with Versace direct. When I do them in the future, I will be sure to update here, though it may be a few months.

Okay, I understand. I was planning to hit them with the Medusa Biggie glasses and pretend an empty box, but i would take more information about the CS.

Of course you're always welcome to try, and I can't possibly know without having tried myself, but my guess would be that EB is not going to work very well with them.
They specifically state that it is on the customer to check the package before signing for it, and either not accept it if something is missing/damaged, or if you sign for it anyway, you accept liability by doing so.

"8.2. Any anomalies identified at the time of delivery, including, without limitation, any tampering or damage to the packaging, damage to the Products, missing items, non-conformity to the Products ordered, defective Products, etc. (hereinafter “Defects”), can be indicated by You directly to the Courier or to Versace immediately upon delivery. In such circumstance You will not be required to accept the Products and may return them directly to the Courier."

As well as

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

I would almost guarantee that they check over things very carefully before shipping, as well, but it seems that they don't leave much room for you to claim they didn't either way.

If the glasses are sold anywhere else, I would probably opt to try another shop first. There are some items I want to attempt that are only available via Versace direct, but given their pretty stiff policy, it's something I'm going to wait on until I have time to potentially have to battle it out.