[mothered]

Yes I requested an escalation and she said this case is closed and will be noted for future chat references. I asked to speak to someone above her and she just closed it

As a buyer, you have every right to escalate your claim.

Keep contacting them until It's done.

Ive called them 5 times now every time they pull up the previous chat and say it has been concluded and cant do anything and will just hang up right away.

Even after the escalation Is requested?