RE: AF DNA Help 04-12-2023, 01:25 AM
#5
Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
He-said-to-watch-out-for an e-mail in three days, after which I'm guessing there is an investigation. Am I screwed? What should I do, Let me know. As my second Se, didn't expect to encounter so much resistance. Im willing to stay the course. Also anyone know how to add/notify another user, trying to get mothered to comment.
(04-12-2023, 01:25 AM)mendacio Wrote: Encountered heavy resistance. Did chat support, and the bloke basically offered to 'price match the existing order' which I thought was a reshipment but no, he wanted me to buy the same order again. I gave genuine responses being frustrated at being offered such a laughable offer. I was acting a little panicked but also polite. I pushed further, gave more reasoning, and He said to contact local authorities but unfortunately due to a picture from Fed-ex(expected...fricking fedex), their system won't allow a reshipment or refnd. He then recommended a charge reversal which I pushed back again on saying that I can't wait 90 days for the b_ank to resolve and that I had never gone through with that process with anything other than overcharged subscriptions. At this point, I was talking about how I've been shopping at A-Fitch for over a decade since I was a little boy, and for him to present me with 3 terrible options: a b_ank reversal, paying for the same order again, and calling the police was a disgrace(didn't use this exact phrasing). I asked to escalate the situation, and after a bit, he said sure.
He-said-to-watch-out-for an e-mail in three days, after which I'm guessing there is an investigation. Am I screwed? What should I do, Let me know. As my second Se, didn't expect to encounter so much resistance. Im willing to stay the course. Also anyone know how to add/notify another user, trying to get mothered to comment.
(This post was last modified: 04-12-2023, 01:32 AM by mendacio.)


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