[Jaycay99]

Tried what you said, spoke to multiple agents and tried to escalate but they all said because they can’t verify the report, I have to wait 50 to evaluate next steps.

Do you have any experience of what to expect after it goes the distance?

It's usually approved after the said period, but It's not the case each and every time.

@mothered, Quick update:  I got in contact with them via live chat today and they informed me to contact back tomorrow and agent said "I have tired to validate the report but the "local Police" is not cooperating for us to validate it. Please wait until tomorrow so we can process refund without validating it"

Then received an email from CS saying "At this time, we're unable to validate your report with the local police. Please contact us after x date and we’ll review our options"

So hopefully tomorrow will be the day I'll finally get the refund sorted! I'll update once its concluded

@mothered

After speaking to five more agents over the last four days, they FINALLY gave up trying to contact the police department to verify and refunded me!

Thanks for your support along the way!