[Jm.786]

  how would this be any different from home delivery?

no otp is required and it removes the fact that if you're claiming the package was damaged then they can't say you should have refused delivery of the item etc

Thanks, ill see what other methods will be suggested, whoever runs the counter could dispute and say the parcel was intact which i fear.

The line I used was "I spoke to the people at the counter and they said they couldn’t do anything and for me to contact amazon directly"

The hub collections are just normal shops etc so I highly doubt amazon would contact them.