[Rare Justice Emperor]

^ That's very good news - the manufacturer supports your claim for the defective product, as well as liability on Amazon.

Do you have a record of the above conversation?

Absolutely.

It's vital to provide Amazon with the manufacturer's supported comments.

The first thing that must be done Is to get everything from the manufacturer In writing, so let's first work on this.

item returned at last , the moment i mentioned " an official case was created in consumer protection agency regarding the issue " , i found out some interesting stuff after such an experience as :

"Expedition Request" which when invoked by the representative it can speed up the return process to the point you may get an advance refund but unfortunately it got refused by management until item was fully inspected .

also their logistics agent who finally came didn't have any idea about what he was going to pick up as a return thus he was so unprepared , he was so surprised as he thought it was a small item or something ...

Very Interesting findings, thanks for sharing It as well as your experience.

So has your claim been finalized?

yes ... by the way
do "amazon logistics agents" have any clue of the item they will pick up to return , at least shouldn't they have a brief idea of item type before pick up ?