[Kikibosum]

Hey @mothered
So I contacted the carrier and obtained proof of the loss of traceability of the package directly. They sent me this email:

"You are disputing the delivery of this package.

I understand the inconvenience caused by this event.



Despite all our efforts, we have not been able to locate this package. I invite you to contact the sender of this shipment to make your claim.



I thank you for your understanding."

I contact them by phone in order to obtain an email to forward the email in question. On more than 3 occasions, I am told that my request is closed, that they can neither escalate it nor update it, despite what the colleague says. I was hung up on during these 3 times. The 4th time I was told by an agent who was a little less foreign lol, that I should forward this email by replying to the email of the refusal (closed email automatic reply). He said that he could not guarantee me anything but that it was a piece to add to the file. I contacted again and the person provided me with an email address to forward the email. Within 4 minutes (yes, only 4 minutes between sending and receiving the email), I receive an email saying this:
"Thank you for contacting us,

We have examined your complaint and made all the necessary verifications. Unfortunately, we cannot offer you a refund at this time because the carrier has confirmed that the package was successfully delivered and received at the delivery address indicated.

We advise you to file a complaint with the police. We will forward all data to the police as soon as they have contacted us. The authorities will then inform you of the progress of your complaint.


We remain at your disposal for any further information

I wish you a good day.

Having never filed a complaint, I doubt. Does this look like a police report? Is a complaint different from a police report? I just think it's crazy, but I'm willing to do it. However, even though I was caped and helmeted on the CCTV, I came in a vehicle, and I'm afraid that some of the city's cameras have recorded images of the vehicle, although I doubt it would go that far.