[joshualiu]

Is it better to DNA or EB Bestbuy

They're not liable for lost shipments.

There was a situation in our workplace where a colleague recently ordered a 4,000$ camera lens from BestBuy ...he opened it only to realize it's just pieces of carboard in the lens box that purposefully matches the package weight. Since the weight matches, it could've been a previous customer who successfully returned it, or a rogue employee, or even a rogue courier, but of course it's his word against their's (there's no evidence on both sides). He brought it up randomly and simply left it as "BestBuy" is currently giving him a hard time. In this situation, is this honest customer really screwed over and out 4k$?