[jefff]

You won't win this case. FTID will not work on an account that has been taken over by OFM. Confirmed. I had the same case where after delivery of the item they closed my account and even though they didn't find an FTID envelope they still didn't grant a refund despite 2 months of trying. They kept saying they wouldn't give a refund until they received the item. They check the weight of the package and see that it was empty.