[Ashitbag]

I think it depends on the rep and also if you do a bunch of claims or not. My friend was fine up until their 4th claim, and then faced some resistance.

Forgot to mention, it's always a fresh account with new infos.
I'm on my 6th claim with the same address.

I ordered a 4k couch, it'll arrive on Wednesday, I will be claiming damaged again, we'll see.

Same address? I was going to change details after I give them a go, but the site won't let me alter my postcode. Has that not been an issue for you?