[Rare Justice Emperor]

It's not covered by a manufacturer's warranty after only 2 months of purchase?

you've said it , imagine an item like this is treated normally as every regular item on amazon without any type of warranty more like if i bought a pack of forks .

1- item was sold through a retailer on amazon
2- item was returned in the normal return period but their agent of amazon logistics didn't even show up to pick up the item in time as item was shipped and delivered by amazon logistics  .
3- item is treated as every regular item on amazon where there is 30 days return period in case if it was damaged/malfunctioned/not as description/etc ...

since it's their fault from the first moment that their agent didn't show up , i need something from their policy to silence any brain dead "rep" who tries to blame me on things i didn't even have a control on .
for instance : "why you didn't contact us when he didn't show up ?" ignoring the total fact i chose a specific date as i knew i wouldn't be available after .

My goodness, they're getting worse as the days progress.

Their return policy Is one thing, and the warranty Is quite another. Every brand new monitor purchased, has a manufacturer's warranty - which Is what you should be focusing on. Amazon can create all sorts of fanciful stories but like It or lump It, the warranty Is active on your product.

from your words i understand that my item must have a warranty some where which is totally make sense as it's a brand new monitor , which leads to the following question :
how should i use the manufacturer's warranty to force the return ?