[disqQ]

Where did you get this Info?

I think it's clear on their message, if they have no product to replace they issue a refund

Also, in case of not available products to replace, our authorized service centers will refund you the whole amount of money you paid according to the proof of purchase.

Also found this thread with a similar situation: https://sinister.li/Thread-Random-Philip...pid1150972

Yes, that well and truly confirms It.

Tell them you're away on a business trip (or whatever excuse you like) hence you cannot meet their pickup arrangements, but you're more than happy to return It.
Then box them.

Don't think i have to even do that as their initial wish was for me to return it, as i quoted before:

... so in order to repair your product we are offering a free of charge pick up and return (repair also free). Additionally, the repair can take up to 10 business days. Then, the product will be sent back to you.

I will accept their request and then box them as you suggest