[mothered]

Do you recommend contacting their customer service before just to make it seem more realistic for the claim or does that worsen my chances of getting the paypal claim approved?

When putting In a dispute with PayPal, you'd need to first try and resolve It with the seller prior to escalating It to a claim, so yes, contact CS.

I’ve read some reviews and all customers are saying the service is bad and that Dior doesn’t respond to mails. I don’t think DNA would work if they refuse to help.

Understood.