[disqQ]

I've tried this but in my case i think it didn't work, might be country dependent is my guess

This was their reply:

... so in order to repair your product we are offering a free of charge pick up and return (repair also free). Additionally, the repair can take up to 10 business days. Then, the product will be sent back to you.

I take it they don't do replacements and instead pickup the item to repair it. I don't think i could box them as they will of course say they didn't got it.
I said toothbrush overheated and won't turn on.

Forgot to mention they called it "service center" and looking at their store they entitle themselves as "Technical Assistance for Domestic Appliances". So it's not going to Philips but rather to a store who has partnership with them and provides assistance

@mothered

Any thought on this? Should i still try to box them? Don't think there's other alternative