[johnnyboiog88]

Been back and forth with meta over my 2nd meta quest and after 3 weeks and no information they finally said they would not be giving me a refund and my best bet is to call the authorities. the message was as follows:

Our team has been doing an in-depth investigation on this matter and we’ve been unable to find any potential concerns linking back to the courier.
During our investigations, we’ve also discovered a lot of deliveries being reported as “missing’ or “empty” from prior orders that either you have placed or others had placed from your location.
While we won’t be able to issue a refund or replacement for this claim, we do recommend that you speak to your local authorities, as this is a serious issue. Please contact them as soon as possible to open a case.

Do you think i would be able to risk just requesting a normal return and refund through one of their chat systems or will they quickly spot the ticket and shut me down?

Just chargeback through your payment method, they literally do not respond to them.