[AnaBanana]

Alright, I did beat up my box a bit and sent them pictures(with small visible leak of perfume) and told them that the rep I was talking to after receiving my package told me that they will handle everything. Didn't get informed about obligation to prepare any damage report etc to carrier, so I used that against them.
Now they replied with "your situation is under an investigation, when we receive any updates we will comeback to you with an answer". I'm really curious what happens next.

Hello! Did you recieve your refund? If so, what happened ?