[Captaincant]

Ok so they have identified multi accounting-

I was still in the process of attempting to get a refund for the most recent order (which I DNA’d) when they closed the account.

Moved from The Lounge to Social Engineering.

this morning I received the above email.
I had done DNA successfully with another account about a year previous.

They've obviously Identified multi-accounting.

Will I still be able to get a refund?

A refund for what?

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I should clarify - there was no signature on delivery. When I tried to process a refund it triggered an investigation, from this they have identified multi accounting and closed the account- My only form of contact is through Amazon specialist.
What is the best way to try and get a refund from the ‘DNA’ package, through the amazo. Specialist?