[KingDead]

Yeah I did it twice, the chat agents were very nice. This was a few months ago though so it's possible they may have gotten harder.

Well, that confirms they're liable for lost shipments.

They never used to be. Thanks for sharing your experience.

I was chatting with Sunglasses Hut yesterday using the EB method on a $400 pair of Prada sunglasses. She told me it would take 5 days. I started to complain that that was too long and the woman gave me a 30% off coupon she said I could use on my next order at RayBan.
I said RayBay? I ordered from SunGlasses Hut. She got all flustered and apologized. So they are the same company and both easy.

As for my refund. I immediate called SunGlasses Hut when the chat ended and this time claimed DNA. The woman sent me an email while I was on the phone with some questions to fill out. Did that and woke up today with an email saying they were going to send a replacement, which kind of pissed me off because I said I wanted Refund but fuck it I guess they want to be double dipped and I'm happy to oblige.

So I proved my theory right again by using 2 different methods only minutes apart and no one knew, that Reps rarely read old chat transcripts or communicate with each other or different departments.

I think lack of communication is why my empty bubble mailers continue to work really well.
I got a email from Wayfair 2 days ago they received and processed my refund for a 70 pound plus item I returned in a 5oz bubble wrap envelope.

Same result 2 weeks ago at Costco with a large heavy ass desk from Costco that I double dipped them on getting a 2nd desk and then returning it in a 6x9 inch envelope for the refund.