[mothered]

''As I can check that your claim was raised already and it is still under review. Investigation can takes upto 1-2 weeks. I request you to please wait, I've highlighted it once again and requested our concern to get back to you directly with an appropriate resolution as early as possible.
Please don't worry, our team will surely help you with best available options. Just request you to please provide some time to complete the investigation because we need to cooparte with carriers and different centers for it. I hope you understand it.''

This is the response I received via Live Chat today, guess I play the waiting game now.

Correct.

You need to wait for their Investigation to complete. If It hasn't within the said time frame, get In touch and ask where your claim stands.

I'm sure I'll get my refund as it's literally impossible for them to confirm that the watch was inside of the box at the time of delivery.

That's why I suggested It In my previous post.