[Jaccmcmcnn]

Sorry, a detail that I left out is that I have not yet mentioned that the pen was not in the case, just stating that I did not receive the pen, so they have assumed that I have received neither.

Understood.

A replacement has been approved, so I don't see why you should go Into further detail.

They've said that from what they understand, Ive told them that the pen was missing from the case and that I need to send them a photo of what I received, and also return it.