[J23GBP]

They've opened an Investigation.

When they respond, please post their exact message omitting sensitive details.

''As I checked the order details I would like to inform you that the LIT has been cancelled by the dedicated team because they find that the item delivered and that is why the LIT has been cancelled.''

For some reason they're trying to say my problem was LIT? I've seen this happen before a few times with EB but no idea why.

---

Update: 2:42pm Currently on the phone to their support team, they told me that they confirmed via their investigation that the Apple Watch was inside of the box, which obviously is impossible to confirm, going to keep pushing and see where it gets me. They're going to send me an email confirming proof of delivery, which I told the rep was completely irrelevant as the problem wasn't with the delivery.