[condor23]

Hi guys, adidas didn't work for me with the dna method. First time it doesn't work for me. I wrote to support and they immediately told me that they were not transferring my case to the department, and after 3 hours they replied to me with this email which you see below. They didn't give me any way to argue back because they said to contact the European Internet Dispute Commission. Where did I go wrong this time? It always worked, except now. they have become tougher.


We are writing to you regarding the refund request you made to us for the order A7T71xxxxx, for an amount of: €189.00.

After careful consideration, it has been determined that we will not refund you. After your order has been placed, we will send you a shipping email with your order number and details of the product(s) you have purchased. We consider this dispatch email to be confirmation from our warehouse that the items have been packed and shipped in full.

If you are not satisfied with the result and would like more information on the
online dispute resolution, please follow this link to the European Commission website: http://ec.europa.eu/consumers/ odr/ .
This link is provided as required by regulation (EU) n. 524/2013 of the European Parliament and of the Council, for informational purposes only. We are not obligated to participate in online dispute resolution.

Best regards,
adidas Team

Please note this mailbox is no longer being monitored, should you have any further concerns please contact us via our website: https://www.adidas.it/help/ contact us